Question 1

Spray Tan Prep

Accepted Answer

We advise to shower before you come in and be sure to exfoliate; get all the dead skin off pay special attention to knees, elbows, feet and hands. Stop in and check out our full line of Sunless Products to help you prep for your Pura Sunless Tan. (If you didn't have time to Prep no worries, we sell single use prep items) After showering be sure NOT to apply any makeup or deodorant, perfume, or lotion. Arrive free and clear of all products. Wear dark, loose fitting, older clothing so that when you put your clothes back on the spray tan rub off won't ruin good clothing. You can go nude or wear older undergarments; we do also have disposable strapless bras, bikini underwear, and thongs available for free upon request. ﻿​ We have a variety of tanning formulas to satisfy your individual needs.  Formulas range from light to dark bronze, and you can choose whether your tan shows right away or let it develop over several hours.  Whether you tan on your lunch break, or right before a night out, we have the tan for you!

For a Friday event// we advise to get it done on Tuesday or Wednesday
For a Sat event// we advise to get it done on Wednesday or Thursday

​
We do encourage that you try it 1x before any critical event such as a wedding, photography session etc to be sure you like the look.﻿﻿

Question 2

Prepping Your Skin

Accepted Answer

Exfoliate before you go for a Spray Tan The spray tanning solution affects only the dead skin cells. Your skin has a buildup of dead skin cells on top of it. The thicker the layer, the sooner it will rub off. If you exfoliate, the layer will be very shallow, and it will take a while for it to “build up”. Your spray tan will last longer. It is important to use either exfoliating glove or products that don't contain any oils; otherwise the oily barrier can stop the spray tanning solution getting through.   Don’t Wear Deodorant, Moisturizer or Makeup Before Spray Tanning Many deodorants will stop spray tanning solution going through. Some others will turn the armpits green (you can imagine my horror when a client came out of change room with green circles under her arms- I never forgot to make sure nobody else made that mistake). Few moisturizers and makeup products can act as a barrier, not letting the full amount of the solution to attach itself to the skin (that said I had very many wonderful tans with moisturizers and make up on- but you never know which ones will mess the tan up). As soon as you've had your spray tan you can apply deodorant and make up. Dry out in front of a fan. The tan needs to “set” and the process will take about an hour. It is best to bring clothes and shoes as loose as possible to wear after your spray tanning session, to make sure nothing rubs off.   How many days will a Sunless Tan last? The longevity of a sunless tan depends on level of clear and bronze you choose, the skin's natural exfoliation process, and on the skincare regimen followed before and after application.On average, spray tanners last up to 7 days. A professionally application, I.e. a sunless tan received at a salon or spa, will last longer than an at-home application as there is usually a greater percentage of DHA used.   How long should I wait after I spray before I shower? The Pura DHA solutions takes about 6-hours to fully develop. We recommend to wait a minimum of 4-hours after the application to shower. Soap destroys DHA. Delayed bathing allows the DHA bronzer sufficient time to complete its reaction with the amino acids (proteins) within the skin. The cosmetic bronzer is the color that is immediately visible during the session and it will wash off during the first shower, revealing the DHA bronze tan beneath.

Question 3

Exfoliate before you go for a Spray Tan

Accepted Answer

The spray tanning solution affects only the dead skin cells. Your skin has a buildup of dead skin cells on top of it. The thicker the layer, the sooner it will rub off. If you exfoliate, the layer will be very shallow, and it will take a while for it to “build up”. Your spray tan will last longer. It is important to use either exfoliating glove or products that don't contain any oils; otherwise the oily barrier can stop the spray tanning solution getting through.

Question 4

Don’t Wear Deodorant, Moisturizer or Makeup Before Spray Tanning

Accepted Answer

Many deodorants will stop spray tanning solution going through. Some others will turn the armpits green (you can imagine my horror when a client came out of change room with green circles under her arms- I never forgot to make sure nobody else made that mistake). Few moisturizers and makeup products can act as a barrier, not letting the full amount of the solution to attach itself to the skin (that said I had very many wonderful tans with moisturizers and make up on- but you never know which ones will mess the tan up). As soon as you've had your spray tan you can apply deodorant and make up. Dry out in front of a fan. The tan needs to “set” and the process will take about an hour. It is best to bring clothes and shoes as loose as possible to wear after your spray tanning session, to make sure nothing rubs off.

Question 5

Do I have to make an appointment?

Accepted Answer

No! All Spray Tans are taken as Walk-in's at a first come first serve basis! We do strongly suggest if you're a first time spray tanner to come in atleast 1 hour before close as you will have paperwork, skin typing and a tour for your first visit. Also please keep in mind if we have others waiting and our wait time exceeds our closing time we do have the right to stop taking anymore spray tans for that day.

Question 6

How do spray tanners work?

Accepted Answer

The principle tanning agent used in all self-tanning formulas is dihydroxyacetone (DHA). This ingredient does not produce a "real tan" by increasing the skin's melanin levels, rather it creates a tanned appearance by developing a brown color on the surface of the skin. The action of DHA is limited to the upper layer of the skin and involves a reaction between DHA and skin proteins and oxygen that produces brown compounds. This process is similar to what occurs when you slice open an apple and the surface of the apple browns when it's exposed to the oxygen in the air. The development of color takes anywhere from 2 to 4 hours and the intensity of color is dependent upon the DHA concentration in the product as well as each tanner's individual skin characteristics. The color developed by the DHA usually lasts up to 7 days and begins to fade as the top layer of the skin naturally exfoliates.

Question 7

How many days will a Sunless Tan last?

Accepted Answer

The longevity of a sunless tan depends on level of clear and bronze you choose, the skin's natural exfoliation process, and on the skincare regimen followed before and after application.On average, spray tanners last up to 7 days. A professionally application, I.e. a sunless tan received at a salon or spa, will last longer than an at-home application as there is usually a greater percentage of DHA used.

Question 8

How much color will I get?

Accepted Answer

Everybody’s skin reacts differently to our tanning solutions. Some people turn very brown, while others get a more golden glow. Our tans can be applied to achieve light, medium, or dark color. People who spray tan regularly tend to get darker, as the skin naturally begins to react better to the product.

Question 9

What should I wear in the Pura Sunless booth?

Accepted Answer

Most people wear nothing. Since the room is completely private, going for an all-over tan is completely up to you. However, if you do wear a bathing suit or underwear, please note that it may be become stained. The bronzer we use in our Pura Sunless booth is water-soluble and should wash out, but the DHA may permanently stain what you wear during the tanning session.

Question 10

What happens if the Pura Sunless myst gets in my eyes?

Accepted Answer

Pura Sunless tanning myst has been thoroughly tested by a third-party lab and the results showed no eye or skin irritation.

Question 11

Should I cover my hair in the Pura Sunless booth?

Accepted Answer

Many customers wear a disposable shower cap, provided by the salon, to keep the Pura tanning myst from getting into their hair. Other customers tan without covering their hair. The Pura Sunless tanning myst does not penetrate the hair follicles.

Question 12

Should I get a Mani/Pedi before or after my Pura Sunless Tan?

Accepted Answer

We recommend to do your Pura Sunless tan AFTER your mani/pedi appointment to ensure that the exfoliators often used in the mani/pedi services don't scrub off or make your sunless tan uneven.

Question 13

Can a spray tan protect me from getting burnt?

Accepted Answer

No. Our solutions contain no sunscreen. You must still apply sunscreen with UV protection before prolonged exposure to sunlight.

Question 14

Can I also suntan while I spray tan?

Accepted Answer

Yes! You will still be able to achieve a “real” tan through your spray tan. Remember to wear sunscreen! If you choose to tan in a tanning bed on the same day that you spray tan, we recommend tanning in the tanning bed first.

Question 15

Will spray tanning turn my nails brown or orange?

Accepted Answer

It shouldn’t, but to be safe we recommend applying barrier cream to your finger nails and toe nails. Always wipe your nails clean with a towel at the end of your tanning session.

Question 16

After receiving my spray tan, I smudged it when I got dressed. Is my tan ruined?"

Accepted Answer

Not at all. This is just the cosmetic bronzer that is added to the tan for your instant color results. It stays sticky for a little while after the tan, and can be smudged when you put on fitted clothing. When you take your first shower, the bronzer (as well as the smudges) will all rinse away. We advise against putting on tight bra straps immediately after tanning, as this does tend to rub away at the tan.

Question 17

Can I spray tan while pregnant?

Accepted Answer

The spray tanning solution is FDA approved and safe to use during pregnancy, but we still strongly recommend consulting your physician first. We highly recommend using the provided breathing filters during your tanning session. They are provided at no charge just ask our staff!

Question 18

I had a bad experience with spray tanning before. Do spray tans simply not work for me?

Accepted Answer

That is not true! There are many factors that contribute to the outcome of your spray tan. The quality of the solution and equipment, your skin condition at the time, the skill of the technician, etc. The Pura Sunless is the newest and best technology available and is designed for all skin types. Exfoliate and shower before and moisturize afterwards and odds are your spray tan will look fabulous.

Question 19

Does the solution smell bad?

Accepted Answer

Pura Sunless solution has a very pleasant smell lightly scented with mango. There is hardly any smell at all. The smell is strongest just before you shower (as the DHA has fully developed). After you shower, you will not smell at all for the duration of your tan.

Question 20

Will the spray from the spray tan application come off from my clothes?

Accepted Answer

If you are using a spray solution with a cosmetic bronzer, some of the bronze color may rub off on clothing or bed sheets. This is most likely to happen when you get dressed immediately after tanning.To minimize the chance of the tint transferring to clothing, we recommend that you wear loose-fitting, darker clothes after your spray session. Try to refrain from physical exertion that could result in you sweating until you shower and wash off the cosmetic bronzer.The cosmetic tint is water-soluble. Therefore, in most cases, the color will come out of clothing in the wash.

Question 21

What is a cosmetic bronzer?

Accepted Answer

The component of a sunless product that gives a a tanner immediate color for that "just off the beach" look. Ingredients used in sunless cosmetic bronzers are similar to those used in cosmetic foundations or bronzing powders.

Question 22

Will I turn orange?

Accepted Answer

No. Pura has perfected the spray tanning method with the trinity mist system giving customers that "just off the beach" look and transition smoothly into their DHA color that will later develop. The "orange" color, as it is sometime called, is the result of high pH levels within the skin. Extremely light complected customers or those tanning for the first time should be sprayed with our #32 which includes a prep, level 1 clear, level 1 bronze, and moisturizer.

Question 23

What is barrier cream and where should you use it?

Accepted Answer

Barrier cream is used to protect the areas of skin that are more porous and dry such as the hands, feet, elbows, etc. We provide barrier cream to all customers for each spray tan session. Barrier cream should be used before every spray tan session. Hands should be washed immediately following the spray tan session.

Question 24

Will I be sticky after being sprayed?

Accepted Answer

It is normal for there to have a slight sticky feel immediately following the session. The comfort drying air is also placed and aimed to perfectly complement the entire process and avoid tan-ruining things like vortices and irregular air-flow patterns.

Question 25

Can I spray multiple times to get even darker?

Accepted Answer

We do not recommend this approach. In fact, spray tanning over an existing spray tan can make you look blotchy, especially when the tan starts to fade. We recommend at least seven days between sessions and we recommend exfoliating your old tan off before receiving a new tan.

Question 26

Post Spray Tan

Accepted Answer

Make sure you are able to NOT shower for at least 6 hrs after your sunless session, get wet or sweat. If you are worried about getting sheets, car interior, furniture colored just put down an old towel or old sheet to protect these things! Lastly, Moisturize lots each day after the spray tan to help keep it - it will last 3 to 7 days (Add on the Post Moisturizer Spray for just $5!)   Things to avoid: bar soaps, shaving, exfoliating, hot showers, chlorine & salt water to keep your sunless tan from fading fast.

Question 27

How long should I wait after I spray before I shower?

Accepted Answer

The Pura DHA solutions takes about 6-hours to fully develop. We recommend to wait a minimum of 4-hours after the application to shower. Soap destroys DHA. Delayed bathing allows the DHA bronzer sufficient time to complete its reaction with the amino acids (proteins) within the skin. The cosmetic bronzer is the color that is immediately visible during the session and it will wash off during the first shower, revealing the DHA bronze tan beneath.

Question 28

How to remove a spray tan from unwanted areas?

Accepted Answer

Every now and again you might get too much of a good thing, or not do too good a job with pre spray tan exfoliation and barrier cream and finish with dark patches on knees, elbows, or hands. Anybody that ever came down with a bad case of patchy spray tan will usually head straight to the computer and Google: “How to Remove Spray Tan”. We recommend each customer consult with their personal physician before trying any of the following tricks:   PLEASE CONSULT YOUR DOCTOR BEFORE TRYING ANY OF THESE METHODS! These are only recommendations and results may vary.   SUGAR & LEMON - Mix together one cup of raw sugar and ¾ cup of lemon juice. Using raw sugar is essential as the rough granules scrub away the tan. Rub the mixture over your skin and leave it to sit for a few minutes. After, rinse off with warm water.   BICARBONATE OF SODA & LEMON - Mix half a cup of bicarbonate of soda (not to be confused with baking powder) with half a cup of lemon juice until a smooth paste forms. Apply to your skin and allow it to sit for a few minutes before wiping off with a cleansing cloth. You may have to repeat this process a few times, but it works!   HAIR REMOVAL CREAM - Want a quick way to remove your glow? Hair removal cream and waxing will instantly strip your skin of your tan, so if you make a mistake, immediately spray a little of the hair removal cream onto the area and wipe off!

Question 29

How long should I wait to enjoy a pool/spa/ocean?

Accepted Answer

We recommend avoiding these situations for the first 48 hours following your spray tan. Chlorinated pools & spas can increase the rate in which the skin exfoliates causing the tan to wear and fade.

Question 30

Prolong your Spray Tan by following these easy steps:

Accepted Answer

For the next 4-8 hours:* Stay away from all forms of moisture (water, rain, swimming, perspiration, etc.) for 6 hours* Do not get a manicure, pedicure or waxing (it is best to do this before your spray tan)For the next 7 days:* Quick, cool showering is optimal.* Use mild soap and stay away from using loofahs or exfoliants. Patting your skin instead of rubbing is best.* Keep your skin moisturized. This will enhance the life of your spray tan.* If you shave, use a sharp razor with moisturizer. Shave cream and oils are usually not the best options to use.* If any body part appears too dark (usually due to dry skin), apply baking soda or a toothpaste with peroxide to even out the color

Question 31

Do I have to make an appointment?

Accepted Answer

No! All UV Tanning & Spray Tans are taken as Walk-in's at a first come first serve basis! We do strongly suggest if you're a first time spray tanner to come in atleast 1 hour before close as you will have paperwork, skin typing and a tour for your first visit. Also please keep in mind if we have others waiting and our wait time exceeds our closing time we do have the right to stop taking anymore spray tans for that day.

Question 32

Salon Policies

Accepted Answer

Question 33

Minor Policy

Accepted Answer

UV Tanning Limitations for Minors Any individual under the age of 18 has to have a parent or legal guardian physically come into the salon to sign a Consent Form. The forms cannot be sent home, emailed or done online per Ohio State Cosmetology Board. ​ Requirements for individuals less than 16 years of age: A consent must be signed by parent or legal guardian of the individual prior to EACH session. Parent or legal guardian must be present in the tanning facility for the duration of any consented session. ​ Requirements for individuals at least 16, but less than 18 years of age:  A consent must be signed by parent or legal guardian of the individual every ninety(90) days from the signature date below. The minor tanner shall not use the tanning facility for more than forty-five (45) sessions during the ninety-day (90) consent period. No session may be longer than the maximum safe time of exposure specified.    Please note that we do not allow children 12 or younger to tan with us.    Spray Tanning Limitations for Minors Any individual under the age of 18 has to have a parent or legal guardian physically come into the salon to sign a Consent Form for Spray Tanning.  ​ Requirements for individuals 13-17 years of age.  Per E's Glow Tanning Salon.   A consent form must be signed by a parent or legal guardian of the individual prior to the minor's first spray tan session. Once a spray tan consent form is filled out for a minor they're able to spray tan in the future without any further parental consenting. We do strongly recommend a parent/legal guardian come in with the minor for the first spray tan to assist them for best results. We will walk them thru the process, but we are unable to stay in the room with them during the spray tan.    Please note that we do not allow children 12 or younger to spray tan with us.  ​

Question 34

Weather Policy

Accepted Answer

INCLEMENT WEATHER POLICY    Should inclement weather conditions arise or be anticipated that would make it unsafe to continue the operation of the tanning salon, the owner may elect to close for the safety of our customers and staff. ​ *We will not tan anyone during a tornado warning or level 3 snow emergency, and if a warning is issued while you are in the bed we will shut off the bed so you are able to properly be notified.*

Question 35

Auto Pay Discounts!

Accepted Answer

Question 36

​Do I have to have a debit or credit card to sign up?

Accepted Answer

Yes, a valid debit or credit card is required to sign up for an auto-pay. Please be advised prepaid gift cards will not work. We also can not accept checking and routing numbers.

Question 37

How do you access my debit or credit card?

Accepted Answer

You will be required to sign an electronic membership form that will allow us to debit your account via electronic funds transfer (EFT). A copy of this form will be emailed to you for your records.

Question 38

Are there any other fees or charges involved?

Accepted Answer

We do not charge a Sign-up or Enrollment fee for our Auto Pays!

Question 39

​What day does automatic billing take place?

Accepted Answer

The 15th of every month.

Question 40

Can I change the automatic billing date?

Accepted Answer

No, unfortunately the draft date is the 15th of every month for all E’s Glow Tanning Salon Customers.

Question 41

​Do I need to start my auto-pay membership on 15th of the month?

Accepted Answer

No, we will prorate your first month at the per day rate of the package.

Question 42

​Do I need to continue my auto-pay for any set amount of time?

Accepted Answer

We offer a 3 month or a 6 month membership agreement.

Question 43

Are there any fees to cancel my auto-pay?

Accepted Answer

No! We do NOT charge any fees to cancel your Auto-Pay.

Question 44

If I want to cancel my auto-pay is there a deadline?

Accepted Answer

Yes!  Just one day before your card is going to be billed which is the 14th of each month.

Question 45

What happens if I miss the deadline?

Accepted Answer

Unfortunately, if you miss the deadline you will be billed one additional month. However; you will be able to tan until that month expires.

Question 46

What if I cancel my auto-pay before the deadline, will I still be able to tan?"

Accepted Answer

Absolutely! You will still be able to tan through the remainder of your paid thru date which would be the 14th of the month. (yes, you can tan on the 14th as well!)

Question 47

Can I cancel my auto-pay over the phone?

Accepted Answer

We require all auto-pay cancelations to be completed in person at the salon in writing by signing our electronic signature pad. We cannot accept phone calls, emails, voicemail, social media messages or any other type of communication for canceling.

Question 48

If I don’t use my (tanning or sunless) auto-pay will I still be charged?

Accepted Answer

Yes, we are not able to monitor each customers account to see whether you’re actively tanning. It is the customer’s responsibility to cancel if you do not wish to utilize the services of your auto-pay. In fact, we strongly encourage you to cancel if you are not using your auto-pay.

Question 49

How do I change the credit card that my membership is being billed to?

Accepted Answer

The credit card can be changed by visiting E’s Glow Tanning Salon and by bringing in your new credit card for us to update in our system.

Question 50

Can I put a freeze on my account if I don’t want to cancel?

Accepted Answer

Yes, if you have one of our newer auto pays memberships (3 or 6 month agreements) you will be able to freeze your account once you have met your obligated months. Freezing just requires coming into the salon and signing a freeze form. It is $5 per month to freeze your account and we freeze your account for 12 months. You're able to unfreeze it at anytime. You also can enjoy 50% OFF single sessions while your account is frozen.   Freezing will lock in your pricing too!

Question 51

What are the benefits to freezing my Auto Pay Membership?

Accepted Answer

Here is a list of the top reasons why customers choose to freeze their auto pay membership versus canceling it!  > Price Protection Guaranteed > Automatic 12 month freeze for just $5 a month > Change back at anytime and just pay a prorated fee > 50% OFF Single Sessions during freeze period  > Still enjoy your lotion discounts during freeze period

Question 52

How do I resolve a membership billing issue or submit a question?

Accepted Answer

Please email Customer Care at info@esglow.com or stop by Mon-Fri 9am-5pm to speak with our Salon Manager.

Question 53

What are the lotion discounts good towards?

Accepted Answer

In addition to your monthly savings, you will receive discounts off toward bottled lotion products and single packets, facial moisturizers, and daily moisturizers.   See salon associate for your discount level associated with your auto pay.

Question 54

Can I UV Tan every day?

Accepted Answer

Yes, you can UV Tan 1 session per day every 24 hours.

Question 55

How often should I Sunless Tan?

Accepted Answer

We strongly recommend 1 sunless session per week. Your skin must be free of any previous sunless solution before your next session for best results.

Question 56

Can a minor purchase an Auto Pay?

Accepted Answer

A minor can purchase an Auto Pay with their debit/credit card, but a parent/legal guardian must be present and sign our Auto Pay agreement.

Contact Us

WE ARE HERE TO HELP

Give us a call

Send us an email

Stop in and see us

Get In Touch

Our Hours

Links

Subscribe

Visit Us @