Membership Information Updated 5/12/2020

 

Dear Valued Client,
As we continue to adjust our daily life in response to COVID-19, we wanted to take the time to let you know what we are doing for you. 

Please see some Frequently Asked Questions that may provide clarification on your Auto-Pay, Monthly and Sessions Packages:

 

The following FAQ's apply to those that are billed on the 1st of each month.

ALL TANNING AUTO-PAYS have been RESTARTED as of May 15th for you to start using! 

Q. Since you're reopening on May 15th, how much will I billed for my Auto-Pay and when?
A.  With our scheduled reopening date of May 15th, you will NOT be billed as your credit will be used during this time. Your tanning membership will RESTART on May 15th for you to start using. Therefore, you will have received full credit back for your time missed from March 17th-31st, 2020 . All credits of time missed will then be complete. You will be billed again June 1st, 2020 as normal. 

Please note this applies to ALL Auto-Pays including; Stay & Save's and 1 Pura's.

Q: How many days did I pay for that I missed for March & April for my Auto-Pay?

A: The salon closed on March 17th , 2020. Your account was billed on March 1st 2020 and your billing cycle ran through March 31st, 2020. Therefore, you missed a total of 15 total prepaid days due to the closure.

Q: I have a Pura 1 Session Auto-Pay how will I be credited for the month of March?

A: You will be given an additional time to use your Pura 1 Session that you were billed for on March 1st, 2020 starting on May 15th, 2020 your 1 Pura session will be available to start using thru June 30, 2020. 

Q: When will I be billed again for my Pura 1 Session Auto-Pay?

A: You will not be billed again until June 1st, 2020 as normal.

Q: I have a Stay & Save Auto Pay how will I be credited for the month of March? 

A:  You will be given additional time to use your 5 sessions that you were billed for on March 1st, 2020 starting on May 15th, 2020 your 5 sessions will be available to start using thru June 30, 2020.

Q: When will I be billed again for my Stay & Save Auto Pay?

A:  You will not be billed again until June 1st, 2020 as normal.

Thank you for being a loyal client of E’s Glow Tanning & Boutique! We are grateful that you’re sticking with us during this difficult time and we are thankful for your patience as we take these necessary steps to care for both our valued clients and employees.

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© 2020 by E's Glow, LLC